Secret Shopper Feedback

Visit Details

Date of Visit & Arrival Time (Required)

Evaluation Questions

Rate the following areas. Please make comments for each rating of "1"

When you entered the restaurant, did the Host(ess):

Greet you in a pleasing manner? (Required)

Quote your wait time accurately within 10 minutes? (Required)

Place menus logo up when seating you and wish you an enjoyable meal? (Required)

Once you were seated:

A. Was the table properly set? (Required)

B. Were the table and chairs clean, set and orderly? (Required)

C. Were the condiments clean and full? Table tent clean? (Required)

D. Does the service staff seem well groomed and professional in their manner? (Required)

E. Do the floors appear clean and free of litter? (Required)

F. Do the overall facilities seem well maintained? (Required)

G. Did bussers appear to be busy and efficient in their work? (Required)

H. Did bartenders appear to interact well with the guests? (Required)

I. Was the restroom free of litter on the floors and fully stocked? (Required)

After being seated, did your server:

A. Arrive within one minute to take your order? (Required)

B. Extend a warm greeting and introduce themselves by name? (Required)

C. Offer to get you a drink? (Required)

D. Suggest and recommend Charbroiled Oysters? (Required)

E. Tell you the specials and catch of the day? (Required)

F. Appear to be knowledgeable about the menu items? (Required)

G. Appear to be well groomed and professional in their manner? (Required)

When your appetizer arrived:

A. Was your order correct, complete, and properly prepared? (Required)

B. Was food hot/cold/correct serving temperature? (Required)

C. Did your server check back to ensure that your meal was satisfactory? (Required)

D. Was all food served/presented within 8–10 minutes? (Required)

E. Was the item what you expected? (Required)

F. Did the food look appetizing? (Required)

G. Was the staff prompt with any special requests? (Required)

H. Would you recommend what you ordered to a friend? (Required)

I. Would you order this dish again? (Required)

When your entrée arrived:

A. Was your order correct, complete, and properly prepared? (Required)

B. Was food hot/cold/correct serving temperature? (Required)

C. Did your server check back to ensure that your meal was satisfactory? (Required)

D. Was all food served/presented within 10–15 minutes? (Required)

E. Was the item what you expected? (Required)

F. Did the food look appetizing? (Required)

G. Was the staff prompt with any special requests? (Required)

H. Would you recommend what you ordered to a friend? (Required)

I. Would you order this dish again? (Required)

During your meal, did your server:

A. Ask if you'd like a refill of a cocktail or alcoholic beverage? (Required)

B. Refill non-alcoholic beverages? (Required)

C. Clear dirty dishes in a timely fashion between courses? (Required)

D. Remain attentive throughout the entire dining process? (Required)

E. Clear dishes from the table except beverages after entrées? (Required)

F. Offer you dessert at the middle of your meal? (Required)

G. Deliver check quickly and courteously? (Required)

H. Thank you and invite you back again? (Required)

Regarding the Manager:

A. Was the manager interacting with and directing the staff? (Required)

B. Was the manager visiting tables to inquire about satisfaction? (Required)

C. Did the manager visit your table? (Required)

D. Did the manager visit your table twice? (Required)

E. Did a second manager visit your table? (Required)

General:

A. Did the overall dining experience meet or exceed your expectations? (Required)

B. Based on this dining experience, would you return as a paying customer? (Required)

C. Would you buy what you ordered with your own money? (Required)

Food Evaluation

Rate the following areas. Please make comments for each rating of "1" 4- Exceeded Expectations 3- Met Expectations 2- Slightly Met Expectations 1- Did Not Meet Expectations

Appetizer

Entree

Dessert